FREQUENTLY ASKED QUESTIONS (FAQ)
Straight Answers About How Box Dawg Operates
This page addresses the most common questions we receive from operators considering outsourced logistics operations support.
If your question isn’t answered here, we’ll address it during an operations review.
GENERAL
What does Box Dawg Freight Services LLC actually do?
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
Are you a motor carrier or freight broker?
No.
Box Dawg does not operate as a motor carrier, freight broker, or transportation intermediary.​ Clients retain full transportation authority and regulatory responsibility. Box Dawg executes operational support services only.
Who is Box Dawg a good fit for?
Box Dawg works best with:
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Owner-operators transitioning to fleet operations
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Small to mid-size fleets
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DSPs and dedicated route operators
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Authority holders outsourcing dispatch and operations execution
If your operation requires daily structure and execution, Box Dawg fits.
SERVICES & SCOPE
Do you dispatch loads?
We execute dispatch after client approval and within agreed parameters.
Clients retain final decision authority.
Do you communicate directly with drivers?
Yes, depending on the selected service tier. Driver communication and coordination are core components of Tier 2 and Tier 3 services.
Do you handle routing and route changes?
Yes. We prepare routes, optimize schedules, and manage adjustments based on operational conditions. Final approval remains with the client.
Do you handle Hours of Service (HOS)?
We support HOS-aware planning and monitoring. We do not certify, edit, or assume responsibility for HOS compliance.
Do you handle compliance, DQFs, or audits?
We provide compliance-aware administrative support such as tracking, organization, and audit preparation. We do not certify compliance or provide legal or regulatory sign-off.
PRICING & BILLING
ONBOARDING & PROCESS
How do we get started?
Every engagement begins with operations discovery. This allows us to understand your operation, confirm scope, and assign the appropriate service tier.
Execution begins only after discovery is complete.
How long does onboarding take?
Most onboarding processes are completed within 5–10 business days, depending on responsiveness and documentation readiness.
Can services start immediately?
Services begin only after:
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Discovery is completed
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Scope and pricing are confirmed
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Payment is received
CHANGES & TERMINATION
What happens if my operation grows?
Driver count and operational scope are reviewed regularly. Pricing adjustments apply prospectively when scope materially changes.
Can I cancel services?
Yes. Termination terms are outlined in your Service Agreement and depend on the selected commitment period.
What happens if payment is missed?
Services may be suspended immediately if payment is not received in advance of the applicable service period.
DATA, PRIVACY & SECURITY
How is my data handled?
Client data is used only for service delivery and operational support. We do not sell, trade, or misuse client information.
Do you have cybersecurity protections?
Yes. Box Dawg maintains administrative and technical safeguards designed to protect client information. Details are available in our Cybersecurity & Information Security Policy.
How do I know if Box Dawg is right for my operation?
If your operation depends on:
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reliable execution
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disciplined dispatch
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clear escalation paths
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structured growth
Then Box Dawg is designed for you.
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